Tips: Customers who order products in this store, after the order payment, we will arrange delivery within 1 to 3 working days, do not accept this terms of customers please be careful! Tips: Customers who order products in this store, after the order payment, we will arrange delivery within 1 to 3 working days, do not accept this terms of customers please be careful!
About pre-sale questions
1: About how many batches, do you support mixed batches? Is there any limit on the amount? How about the freight? All products according to the above starting batch can be, the amount is unlimited! Support mixed batch! Support Alipay transactions! We have written the weight of each product, the freight system will automatically calculate when shooting, there may be a slight error, please contact customer service in time
2: When the delivery is random, can you choose the style? As for the style and color, when the goods are distributed, the default is mixed. Friends with special requirements can note the style or color (when taking pictures together, there is a column to note, write the item number and style, such as: Y1: black). We will try our best to help you match well according to the requirements, but it is inevitable that there will be a shortage. Large piece write message Remarks Small piece randomly sent. Color style randomly sent, but you can write notes, we try to match according to your writing, such as lack of color and lack of style will send you immediately, please forgive me! There's a column you can note when you take them together.
3: Are the products on shelves available? What if there is a shortage? All of our goods are spot sales, the page shows that the baby is available, please rest assured to buy. Due to the variety of goods, the daily sales are relatively large, very individual goods are not timely off the shelf caused by the situation of out of stock, please understand, when the time will be no goods or did not send the product refund to you, please contact customer service timely after receiving the goods, here we are not a notice, thank you for understanding!
4: I have already paid. When can the goods be delivered? How long will it take to arrive? Because the company's daily shipment is relatively large, we will be in your payment 24-48 hours after the order of delivery, delivery time will be different due to distance, weather and different express company's operating process, Jiangsu, Zhejiang and Shanghai a timely processing.
3. We will try our best to meet the customer's specification of product color or style, but we cannot guarantee all of them. If the color or style does not match, it will not be returned or exchanged.
4. In the case of goods not sold by our company sent to our company, we reserve the right to return all the returned goods without handling and the freight shall be borne by the customer, and the goods shall be returned directly to the customer.
Generally 1-2 days to Anhui. Guangdong, Fujian, Shandong, Jiangxi, Beijing and Tianjin are generally 2-3 days, other areas are 3-5 days, remote areas are 4-7 days, and out-of-province logistics are generally 3-7 days! About delivery: Express are received at 5 o 'clock in the evening, and the orders of the day are generally shipped tomorrow or the day after tomorrow, (try to deliver them in time) because there are many orders to be arranged in front of us, and there are many customers who need to make up and change the address, so we will sort out and send them again! We will arrange delivery as soon as possible! Hope you can understand! The express company we cooperate with is YTO Express, (in addition, Yunda, SF Express, and shipping logistics)
About after-sales and quality problems return
1. Within 7 days of receiving the goods (based on the receipt date of the waybill) if you find product quality problems, please contact after-sales service in time. Overdue will not be accepted. Problem products must be kept in complete packaging (please bring your own packaging, do not directly paste or write on the original box of the product). Accumulation of more than five kilograms of return, return freight borne by our company. Please return a total of 5-10 kilograms with ordinary logistics, freight my company bear, declined to send expensive Debon and Jiaji, Tianyi Huayu logistics, if there is a violation of freight, no quality problems do not return, do not replace
2. Please communicate with after-sales customer service before returning the goods. Please fill in the after-sales service form to track your returned goods. The following conditions are not eligible for return: A returned product packaging is damaged or incomplete, product accessories or related information is incomplete; B Unauthorized repair or modification; C is not used or stored in normal ways; D color and color are not refundable, beyond the after-sales service period of goods. E Seasonal products that are overdue are not refundable (such as summer fans and winter thermal stickers).
4. After-sales service is the most basic service of the company, we are willing to provide you with good after-sales service, at the same time, good after-sales service also needs the cooperation of customers, please carefully read the above instructions before returning or replacing the goods, as far as possible according to the above provisions of the company, so as not to affect your after-sales service. 7. Regarding the handling of damaged and defective products above, if the weight does not reach 5 kg, if the customer wants to return it, the freight will be borne by himself.
Logistics in other provinces are generally sent logistics, Yiwu logistics through all parts of the country, as long as it is the city above the municipal level are basically to the county cities need transit. The logistics will call you after the delivery, you need to pick up the goods yourself. Here, we specifically explain. Yiwu logistics company service is mixed, I hope you can first contact a logistics company before ordering, the method can be to find yourself, you can also call 114 query Yiwu to your local logistics point, find a place close to you. Then tell us the logistics number of Yiwu, we will help you deliver to your service point
